Privacy Policy

1. About this Privacy Policy

Donbet Casino respects the privacy of players and aims to handle personal information in a careful, transparent and secure way. This policy describes the types of information an online casino site may collect, the reasons it may be used, how it may be shared, and the choices available to you.

This policy applies to information collected through the website, account services, customer support channels, payment processes and other related interactions. Some information may be required before an account can be opened or continued. If you choose not to provide information that is necessary for a particular purpose, some account features or services may not be available.

The policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version will apply from the date it is made available. Players should review this page occasionally so they remain aware of how their information may be handled.

2. Information that may be collected

The information handled by a casino website depends on how you use the services. Information may be collected directly from you, created through your activity on the website, or received from service providers involved in account, payment, security and verification processes.

Account and contact details

This may include your name, date of birth, residential details, email address, username, account preferences and other information needed to create and manage an account. Customer support records may also include the information you provide when you ask a question, report a problem or make a request.

Identity and verification information

To help confirm identity, eligibility and account ownership, the site may handle verification documents and related information. This can include copies or details from identity documents, proof of address, information about the source of funds where appropriate, and records of verification checks. Such information may be used to prevent impersonation, account misuse, fraud and other unlawful activity.

Payment and transaction records

The site may record deposits, withdrawals, wagers, account balances, transaction dates, payment method details and transaction outcomes. Payment service providers may handle some payment information directly. The site may receive enough information to confirm a transaction, investigate a payment issue, meet security requirements and maintain accurate account records.

Device, technical and usage data

When you use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, session information, referring website and information about how you interact with the site. This data can help the site operate properly, identify technical problems, improve services and detect unusual activity.

Information from other sources

Information may also be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties that support the operation of the website. Where this occurs, the information may be used for the purposes described in this policy and for any other purpose explained when the information is collected.

3. How information may be used and shared

Personal information may be used to provide and administer the services, communicate with you and meet operational, security and legal requirements. The main purposes may include:

• Creating, maintaining and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, eligibility, verification and anti-fraud checks.
• Providing customer support and responding to questions, complaints or account requests.
• Monitoring activity to detect suspicious behaviour, misuse, collusion, payment abuse or attempts to compromise the website.
• Keeping account, transaction and verification records accurate and up to date.
• Operating, testing, maintaining and improving the website, systems and player experience.
• Sending service messages about your account, transactions, security, policy changes or other important matters.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Meeting legal, compliance, accounting, risk management and record-keeping obligations.

Information may be shared with carefully selected service providers that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, hosting and technology providers, customer support tools, analytics providers and communication services. These providers should receive only information relevant to the services they perform and may be required to protect it and use it only for authorised purposes.

Information may also be disclosed where reasonably necessary to protect players, the website or another person, to investigate suspected fraud or unlawful activity, to enforce applicable terms, or to respond to a valid legal or official request. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate handling requirements.

Some providers or systems may operate outside Australia. Where personal information is handled across borders, reasonable steps may be taken to require appropriate security and confidentiality, subject to the circumstances and applicable requirements.

4. Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, understand website use, improve performance, support security and provide relevant communications. Some cookies are necessary for core website functions, while others help with analytics or user experience.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the way some website features operate, and certain account or security functions may not work as intended. Your browser may also provide options to clear existing cookies or notify you when new cookies are being used.

Security

Reasonable technical, organisational and access controls may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need the information for authorised work. No online service can guarantee complete security, so you should use a strong password, keep account credentials private and contact support if you suspect unauthorised activity.

Retention

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to your personal information. You can contact support@donbetcasino.wtf to ask about exercising these rights or to raise a privacy concern. For account security, additional information may be requested to confirm your identity before a request is completed.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected.
• Deletion: ask for your personal data to be deleted where it is no longer needed or where deletion is otherwise available. This right may be limited when records must be retained for legal, security, dispute or legitimate operational reasons.
• Marketing consent: withdraw consent to marketing communications at any time. You can also change marketing preferences through available account or message controls where provided.
• Privacy concerns: contact support@donbetcasino.wtf if you believe your information has been handled incorrectly or if you want an explanation of a privacy-related decision.

Withdrawing marketing consent will not affect essential service communications. Messages about account security, transactions, verification, responsible use of the services, material policy changes or other important account matters may still be sent when necessary. A request to delete information may also result in the closure or restriction of an account where the information is needed to provide services or meet required checks.

Requests will be considered within a reasonable period. The response may depend on the type of request, the information involved, identity verification, technical limitations and any legal or security obligations that apply. If a request cannot be completed in full, an explanation may be provided along with any available alternative.

If you have questions about this Privacy Policy or how information is handled, please contact support@donbetcasino.wtf. Providing clear details about your request can help it be reviewed efficiently.